Refund Policy

Effective July 4, 2023

Refund Policy

Last Updated: July 4, 2023

This refund policy ("Policy") sets forth the circumstances under which a User may be eligible for a refund while using the Voiceover.so platform (the "Platform") provided by Voiceover.so ("we," "us," or "our").

  1. No Refunds for Generated Voiceovers: After a voiceover is generated using the Platform, we do not provide refunds under any circumstances. It is the User's responsibility to ensure the generated voiceover meets their clients' expectations and requirements before making it available in their store on the Platform.
  2. Wallet Balance Refunds: Users can request to withdraw funds from their wallet on the Platform once the balance reaches $50. We will process this request within a reasonable timeframe, but please note that any applicable transaction fees or charges will be deducted from the amount. Once a redemption request has been processed and completed, it cannot be refunded.
  3. Termination Refunds: If a User terminates their account or we suspend or terminate a User's access to the Platform, the User is not eligible for a refund of any previously paid platform fees. However, any remaining balance in the User's wallet can be redeemed following the usual process, as long as it reaches the minimum balance of $50.
  4. Changes to the Platform or Services: We reserve the right to make changes to the Platform or its services at any time. If such changes result in a substantial decrease in functionality or otherwise negatively impact the User, we may, at our sole discretion, offer a prorated refund for the unused portion of any prepaid platform fees.

Please note that this Policy forms part of our Terms of Service, and in case of any discrepancies between the two, the Terms of Service shall prevail.

By using our Platform, you agree to be bound by this Policy. If you have any questions regarding this Policy, please contact us at support@voiceover.so.

Voiceover.so reserves the right to modify this Refund Policy at any time in its sole discretion. Any such changes will be effective immediately upon posting, and you waive any right you may have to receive specific notice of such changes. Your continued use of our Platform following the posting will constitute your acceptance of and agreement to such changes.